Faq

Ordering pest control products from poulins.ca is easy! Select the category from the product menu listings to learn more about the product.

Select the quantity then click "BUY" to add the item to your shopping cart. Each time you purchase an item your cart will automatically present itself. You can edit your cart or return to product category to order more of our quality products.

When you're done, click "VIEW CART" then click "CHECK OUT" to review your completed order and provide us with your payment information

Yes! Simply order as you normally would, and when you get to checkout, click the MAIL/FAX button to print out a hard copy. Fax your order to (204) 231-1156.

Yes! Simply order as you normally would, and when you get to checkout, click the MAIL/FAX button to print out a hard copy. Please allow up to seven additional days for us to receive and process your order (up to 14 days total from ordering to delivery).

Mailing Address:
Attention Product Sales Manager
24 Poulin Drive
Winnipeg, Manitoba
Canada R2H 0S9

Yes we accept orders by phone. Please call us toll free at (888) 768-5467.

Poulin’s accepts Visa, MasterCard, certified checks and money orders. Credit Card payments are submitted immediately when the order is ready to ship, and only the items shipped will be charged. If you decide to pay by a certified personal/business check or money order, you must complete and send our order form along with your payment. If paying by cheque we will wait for the cheque to clear, unless paying by certified cheque. We do not accept COD payments at this time.

Credit cards will be charged when the order is placed.

Yes, there is a minimum order required per shipment, but it's just $10. We require this minimum to create efficiencies in shipping, which we can turn into savings for dedicated customers like you.

We process and ship most orders within 24 hours (excluding weekends and holidays). Please allow up to seven business days for your shipment to arrive, unless you have selected next-day, 2-day or 3-day delivery.

Any order placed as next-day, 2-day or 3-day delivery after 2:00 PM EST will be shipped the following business day.

When you order an item and you were advised that is item is on "backorder" we will ship it just as soon as it arrives at our facility.

If you need to change your order regarding a backordered item, please contact us right away at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Because of lags in shipping time, your item may already be in transit at the time you cancel your order. In that case, your credit card will be refunded (minus the cost of shipping) once you return the item to us.

At poulins.ca, we work hard to process your order as quickly as possible. If you need to change quantities, add or delete items, change the shipping method or cancel your order, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 12 hours of placing your order. Because of lags in shipping time, your item may already be in transit at the time you cancel your order. In that case, your credit card will be refunded (minus the cost of shipping) once you return the item to us. Or call 1-888-768-5467.

Sorry. We can ship to only one address per order. Please place a separate order for each address. Of course, we can have different "ship to" and "bill to" addresses.

Pricing and availability are subject to change without notice. Poulins has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and Poulin’s is not responsible for any errors contained therein.

Satisfaction is always guaranteed at www.poulins.ca. If you are not satisfied with a product, you may return it to our fulfillment center within 30 days of purchase in exchange for store credit, or we will refund the cost to the credit card used to purchase the item. Refunds will be processed within three days of receipt. Return shipping costs are not refundable.

Please Note: Open or un-open Chemical products are non-refundable due to the risk of tampering.

To return a product:

Please include the authorization form and the original box that the product was shipped in.
Return the product to the address listed on the return authorization form.
Customers are responsible for the return shipping cost.
Please Note: Open or un-open Chemical products are non-refundable due to the risk of tampering.

We cannot offer refunds or exchanges on any product that has been opened or used.

Please Note: Open or un-open Chemical products are non-refundable due to the risk of tampering.

If a product is damaged during shipping, we will replace it at no charge. Please send an e-mail describing the damage to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we will reply to you with instructions on returning the damaged package. In the meantime, save all packaging, contents and the invoice.

"No Worries" Easy Return & Exchange Policy Your satisfaction is our top priority. We guarantee the quality of our products and we want you to be completely satisfied with your purchases. If for any reason you are not completely satisfied with your purchase, we will be happy to exchange the item for you to better meet your needs and tastes. Please note that all returns require a Return Merchandise Authorization (RMA) Number, which can be easily obtained online.

You can return the purchased items within 30 days of receipt for an exchange or full refund (less shipping charges) subject to Return Conditions. Items must be returned in NEW (unopened, unused, untested, and resalable) condition, in the original manufacturer packaging, with all the original contents included. There is no restocking fee for returns of items meeting the above mentioned conditions providing they are returned within 30 days of receipt. Please be advised that we do reserve the right to charge a restocking fee of up to 15% under certain circumstances.

For your protection, items must be returned shipping prepaid, insured for the full value, and safely wrapped to prevent shipping damage. All charges related to the return of items to Poulin’s are the responsibility of the customer.

If your order was damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method. Please note, in case of shipping damage, an insurance claim has to be finalized by the carrier before we are able to issue compensation or product replacement. We recommend you to inspect the merchandise immediately upon delivery before the carrier leaves. If you detect visible physical damage or missing items, refuse the package. If you accepted the package, contact us immediately within 3 business days if damage has been detected.

Items with manufacturing defects must be sent directly to the specific manufacturer in accordance with the Warranty terms.

No, just shipping charges.

We ship to all Provinces and Territories in Canada. We use Canada Postal Services; Priority Courier, Xpresspost and Regular Parcel Post,

We can ship to P.O. boxes as long as we are using Canada Post as a method of delivery.

We charge Sales tax in accordance with federal and provincial laws. No sales tax is charged when buying gift certificates; purchases paid for with gift certificates, however, will be charged sales tax if applicable in the specific destination provinces.

Advice of delay and estimated delivery time for special or out-of-stock items (most of our products are in stock and ship next business day!);

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Poulin’s reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed by credit card are subject to address verification by our credit and fraud avoidance department, and this may delay the processing of your order. This is all done to protect you. We cannot be held responsible if your order is delayed for any of these or other reasons. If you have any questions about your order, we are glad to answer any questions you might have - feel free to email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us toll free at (888) 768-5467.

When an order needs to be shipped to an address different from the billing address or when an international credit card is used, we might need to obtain your authorization. If you want us to ship your order to an address different from your billing address, we may ask you to call your credit card issuing bank and add the ship to address as an "authorized alternate shipping address".

Order Verification: The security of our customers’ information is important to us. We reserve the right to verify all order details prior to order processing. This includes the use of third party data resources as well as our own internal security, information and verification procedures

All the shipped items are fully insured. Inspect your order when it arrives. It is unlikely that anything will be damaged as we pack our orders well, but shipping damages sometimes happen. If the item you ordered comes damaged as a result of shipping, we will be happy to exchange it for you providing that you follow our instructions.

Please be sure to verify all details including your Ship to Address and preferred shipping method before placing your order so that your order can be processed quickly and efficiently. If you have any questions, don't hesitate to ask one of our knowledgeable Customer Service Representatives.

If your order was damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method. Please note, in case of shipping damage, an insurance claim has to be finalized by the carrier before we are able to issue compensation or product replacement. We recommend you to inspect the merchandise immediately upon delivery before the carrier leaves. If you detect visible physical damage or missing items, refuse the package. If you accepted the package, contact us immediately within 3 business days if damage has been detected.

Items with manufacturing defects must be sent directly to the specific manufacturer in accordance with the Warranty terms.